Overall my experience was pretty great with BagsVIP. One of my bags didn't make it to SFO (UA fault) and the BagsVIP personnel immediately called me to inform me of the delay and asked my preference on delivery. I opted to wait for the bag (on the next flight from EWR) and take delivery all at once. The delivery was pretty smooth and was a great deal for us since we were traveling with 6 bags and would have required renting a second or much larger vehicle!