Originally Posted by hedgehog

In short, AC is offering me CAD $100 for a forced CAD $233 hotel expense. Should I expect better compensation than this?

In more detail ... I arrived at St Johns (YYT) (from JFK) at 8pm to learn that my 10pm AC connection to London was delayed until 1pm the next day for a maintenance issue.

The Check-in staff said that I was on my own for finding accommodation but that Customer Services would take care of my claim for reimbursement. No guideline or limit was mentioned. No voucher was issued (except for food vouchers valid only at the airport).

The persevering airport tourist desk eventually found me a room (with difficulty) at CAD $233 (not to mention two taxi rides at $20). Now that I try to claim compensation, AC claims that "our guidelines limit the amount that we may reimburse" and are giving me only CAD $100. Are these guideline limits published anywhere?

I guess I should feel lucky compared another pax who arrived at Heathrow too late for his onward connection and had to spend a second unexpected night at a hotel in London.