Originally Posted by
GeorgieNZ
Virgin call centre, not offshore - but escalated to Australian team.
This information is patently incorrect.
If you are all on a saver fare you all are entitled to one checked item.
I suggest you join the "Australian Frequent Flyer" website and post in the "Ask Velocity Frequent Flyer" Forum with this question.
The link is here:
http://www.australianfrequentflyer.c...requent-flyer/