Originally Posted by
Cello
From what I understood the 'F waitlist' is smth that has to be manually reviewed (within 1 week) by smb in power to actually grant/deny an award space. Has anyone had any experience in that? Does it actually work?
No one in power does this, its a bot that kicks in based on some parameters. The general waitlist (ie when you are waitlisted in a booking class) is reviewed by the bot during the revenue recalc, which runs monthly till 4-6 weeks before the flight, then weekly, then daily. If a seat is assigned to the booking class, its given to waitlisted pax first, based on status and chronological order.
Then there are queues: in such cases the agent waitlists you (see above) but sends the PNR to special queues: the automated SEN award queue, the SEN special award (150%), the SEN special request, the HON request etc. Some of them are automated, some are not. The manual ones are real LH employees reviewing the case and looking at the notes in the booking along with the revenue claculation of the entire flight. Getting to a manual q is very rare though, its only used for HON and situations where a flight is cancelled etc. In any case, a negative decision is usually just documented with a dry cryptic comment in the notes of the PNR with no appeal mechanism.