Originally Posted by
Tblack15
Impossible to get. Took me 2 additional months to get one here in the US. Including 5 different emails from cust service "managers" saying the exact same thing:
"We've sent it to our back office to process, and will inform you once sent."
Who is this back office? And why do they hold all the cards!
Who is the back office? Well, I assume the font office is the customer facing part of LAN, the ticketing offices, check in desks etc. The back office is clearly huge, having to deal with a zillion customer service problems, web site failures etc. I envisage it to be a huge dungeon with disconnected dark passageways to avoid any cross communication. Employees lacking basic reading skills and only capable of sending automated replies. They keep their head down fearing they will be flogged if they make a mistake or use any common sense. They receive regular updated training on how to repeat the same silly answer no matter the question. Oh and For any further questions, please call any of the number listed below.