Originally Posted by
dparkinson
Booked a ticket aaa-bbb-ccc all on air nz as a UA award. Apparently, the connection in bbb was too short. NZ tells me that they sent a note to UA saying it was under MCT. However, they still allowed the ticketing and did not advise me when printing BP at checkin. Anywho, misconnected since plane didn't arrive until after connection departed due to ATC. I need to push my return back a day since I lost one due to the misconnect. UA says talk to NZ. NZ says their note to UA means it's not their problem and it's UAs.
Two questions:
1)Who's right
2) If it's on UA...My two return options either require booking standard and not saver on a UA ac or booking a 5 connection trip when routing rules allow max of 4. Will they do either? Is one more reasonable to expect?
As long as UA booked the ticket without you getting notice of the MCT issue then legally UA is at fault. NZ has no duty legally to you in this case. Also Regardless since it's an award ticket UA is the one that must rebook you. Asking for an extra day to make up for a lost day in transit is normally not a problem. I lost two on a cheap fare and got the return moved back two days without problem. Never have had an agent balk at it for me or anyone I was helping.