Crediting
If you use the SAS app you can also change the FFP.
Get into the lounge, open the app and remove the program number.
Any way, how does she qualify for EBG if no flights are credited? Do the government/non profit/public organization has an agreement with SAS to just upgrade employees? But then it should be easy for them to zero out the earnings on the profiles which would make sense?
But I smell SK IT all over it...