[QUOTE=cmculp;23387065] If I as a business owner noted the loss of long term high value customers, I would make some attempt to recover their business. QUOTE]
"Recover?" It is the perception of so many of UA's most loyal customers--who choose openly to express their disappointment via this forum with what's happening to "their" airline--that the guy running this airline not only lacks appreciation for loyalty, but considers loyal customers a burden.