Originally Posted by
azzurro
As far as knowingly and repeatedly breaking the law... did anyone reading or posting drive over the speed limit today?
Yeah, and when they inevitably eventually catch you, they'll fine you for it.
And I think speeding is more dangerous than not being on top of a refund until requested by the customer.
Depends on when and how you're speeding - sometimes it's less dangerous.
Regardless, the DOT doesn't enforce speeding on roadways. It enforces violations of the law by airlines, and it has already fined airlines for not issuing refunds promptly.
Yes, I know that some *may* effect large scale change with grass roots efforts, such as getting every DOT violation to be reported, but FT is such a small part of the bigger picture that I don't see us having the ability to truly effect larger scale change in that regard.
So very few people are even aware of the DOT complaint process that very few people use it, which makes it very easy for a small group of people who DO know about the complaint process to move the needle.