Originally Posted by genotonda

I submitted an order on the 16th, got instant notification from my credit card that the full amount of $5007.90 ($3k & 2K card) was charged. Received an email this morning from Amex stating “Your order was not fulfilled for the following reasins: We could not verify your order information and cannot approve your order at this time.”

I called my CC company, they said they approved everything and that Amex cancelled. Called Amex and the guy basically read the email back to me and when I asked what exactly that meant, he didn’t know. He told me double check all the info I entered, which I know was all correct.

Now the only caveat to this instance is this: I signed into the Amex portal using my Wife’s American Express login because I do not have an AMEX card and I wanted to sign up for the 90 trial of the $99 shipping program. When I placed the order I used her name and SSN, but the credit card used was in my name. Same shipping address as billing address. I did not see anything that indicated that I had to use a CC in her name to order. It also gives you the option of entering a billing address that is different from shipping address.

Card used was Chase Southwest Biz Card.

Any insight as to why it was declined? Too large of a purchase for the 1st time order?

Thank you.