Originally Posted by
rgAAFT
Secure message them via your online account or use another card from a different issuer
That would be the solution.
SM does not going to help you as what you need is someone at the security dept that deal with Verified by Visa to monitor your transaction real time. They can see the attempted transaction, and let it go thru. The regular rep does not see this "back office" function. The regular rep would tell you there is not even an attempt to charge the card - which is completely NOT TRUE because the security dept can see it, at a higher level of clearance.
Also the poster wants to buy ticket from Air Asia - this site has its own high security measure - if a card is being blocked twice within 24 hours, the card number would be rejected by Air Asia until another 24 hours pass. This is the company's mechanism to combat fraudulent charges from stolen cards which in that part of the world is a serious issue, because many stolen cards in US the numbers are sold to Asia and Europe criminals.