Originally Posted by
worldiswide
I would also refuse to provide all of this information via insecure channels. You certainly can ask about the need for a passport copy being sent since that really has nothing to do with securing the payment. You can also ask to pay the balance via the same method as the deposit .. start that way at least and let them tell why it cant be done. Are you using the same form of payment as the deposit? How was the deposit received by the lodge? What kind of receipt did you receive? And upstream you mentioned the DCC issue.. how will that be addressed this time?
As you say any reasonable operator will understand your concerns and if not, I'd be a bit concerned with supplying all of my personal data.
I replied to them stating that I would happily submit payment to a secure online payment system. That e-mail was sent on Friday so I don't expect to see anything until tomorrow morning.
When I made the booking, I submitted information online through their booking system, including my credit card, but it was not charged immediately - It was actually charged about 4 days later if I remember correctly. That makes me think their online system was not in fact that secure - but frankly I'm not worried about my credit card number floating around somewhere. Passport is another story.
I'm actually not so sure about the DCC issue now - I assumed my card would list the foreign currency amount billed and the converted US amount but now realize it doesn't. It could just be that the rate used by Chase was not very favorable, or that it fluctuated more than I expected.