Originally Posted by
Palmer
I was told twice today at Gatwick that my ticket was not up upgradable because it was a Hand Baggage Only fare. I asked at the Tickets / Sales desk and seats were available in Club Europe but when they checked my current ticket they said it wasn't possible because it was a HBO fare.
At the lounge, I asked again if I could upgrade and I was told that HBO fares are not eligible for upgrades.
Palmer
Has there been a change in policy? I have been able to upgrade HBO at airports (LGW, TXL, JER) in the past without any issues.