Flight/Origin-Destination: YYZ-LAS
Date: Early 2014
Cabin: Y
Status: Star Alliance Gold

Pre departure
Was check in quick and efficient? Yes we checked in online
Was priority boarding offered (if applicable to your status) and efficient? Yes, this was as to be expected
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - rouge cabin:
Were the crew professional & well groomed? The females appeared made up like they were going out for a night in a club, and the males looked like they slept in their uniform and appeared generally unkept
If there was a delay, were you provided with timely updates? n/a
Did the IFE work as expected? n/a
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? I dont recall
How was the quality of the meal/Onboard cafe? meal was standard onboard cafe quality; not great and not terrible
Did the cabin crew offer water regularly throughout the flight? cabin crew passed through one time during the meal service and one time prior to landing

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
overall this was one of the single worst flying experiences i have ever had either in North America or elsewhere in the world. The cabin crew appeared to be more like a group of 20-something's pretending to be flight attendants and doing a pretty poor job at it. I appreciate the fact that AC apparently wants a younger and perhaps more dynamic image with Rouge but in my experience it was painfully clear that the crew was just going through the motions and trying to convince us that they knew what they were doing.

My wife asked one of the FA's for a napkin when he returned (we were seated near the front of the Y cabin) and instead of saying he would, his reply was quite straightforward in that he wasn't coming back. Needless to say both my wife and i wondered where he might be going as we were mid-flight and its not as if he could leave the plane!

I am 6'3" and my wife is 5'10" and we were both jammed into the seats (I more so than her) with absolutely no room to even shift. Thankfully the armrest on the aisle was one which could be raised as this was the only way I was able to exit the seat into the aisle.

The overall product and service in my opinion is/was quite poor especially given the fact that the price paid is comparable to other mainline carriers on the same route, but with a severe downgrade in overall experience.

I will never step foot on another Rouge plane so long as the current configuration is in place with the same inexperienced FA's pretending to do a very important job!