AGREE, absolutely ridiculous and a disgraceful abuse of a system designed to assist people who genuinely require assistance.

I know other posters have highlighted cultural differences, and having been to China, I do understand that in some places queuing is 'optional'. However, this incident was in Canada, and we also need to stand up for our own cultural norms, especially when there are very good rational reasons as to why we have them (ie. taking care of young children, the elderly and infirm). I live in Singapore now and they take their queuing very, very seriously (not always the case in their history) and as more and more PRC immigrants come to the country, Singaporeans are fighting hard to maintain their queuing culture.