FlyerTalk Forums - View Single Post - No More Saved Credit Cards on United.com?
Old Aug 14, 2014 | 10:00 am
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kenn0223
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Originally Posted by bmwe92fan
I bought a ticket to Europe yesterday - what's happens when you click the radio button for credit card options?
Just a blank form. Note that you have to enter the state name (rather than choosing from a drop-down list).



Originally Posted by mgcsinc
Probably some AB testing on an inadequately thought-through new version.
One would think "one of the 10 largest e-commerce sites in the world" would at least do some internal quality control before allowing a new component to go live (even to a subset of users). As a general rule, you should make it easier for customers to give you their money not harder.

Last edited by kenn0223; Aug 14, 2014 at 3:07 pm
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