Being Houston based it has been 7 years since I have put my seat in anything other than a CO (now UA) aircraft. However, my customer satisfaction with UA is in the dumpster, and I made the switch to AA/US with my business. I status matched my 1K with their Executive Platinum status and in the past 60 days have accumulated 37 segments and 46K miles.

My general observations and experiences are as follows:

36/37 flights had WiFi available and working. 1 757 did not have WiFi.
100% on upgrades +3 days out on AA aircraft / tickets
60% on upgrades on US Aircraft / tickets
AA Still provides connecting gate information even personally in First
Greeted by name in First Class repeatedly
Employees are cheerful and proud of their company
Relatively new RJ's
Not selling EVERYTHING on the videos - short and sweet
US provides pillow and blanket on First Class still
AA Provided pillow on First Class LAX/DFW redeye
Attentive cabin crews
Super food selections - did not experience a repeat meal on any flight with a meal.
Was served a MEAL ON AN RJ!!! MSY-ORD!
System for boarding seems efficient


Negatives:
Lack of sufficient information when flight was delayed
Bit of an overall "attitude" in CLT IMHO
IAH Baggage handlers don't care about priority tags


I'm not sure why UA continues to send me surveys when I've flown them by necessity - my negative comments continue to fall on deaf ears. Why bother anymore?

I would like to see them put someone on the UA board like Bezos (Amazon) who could ask the question "How is this good for our customer" since they have clearly lost focus. I'd really like to ask the inventor of their "flyer friendly" campaign if they have even taken a UA flight recently....

Just my $0.02.