Originally Posted by
Often1
1. Not sure why OP believes that UA ought to cover his wife's hotel for the first night. The Captain's illness presumably isn't within UA's control and it's a little silly to keep reserve crews lying around at a smallish station such as HNL with only 5 737 operations/day.
24 hours in advance, UA could have ferried in a crew from SFO or LAX (it's a 5-hour flight).
That said, crew availability is considered under the airline's control.