Originally Posted by
mrswirl
My MP account was hacked last night and somebody redeemed 3 one-way business class Star Awards on TK from IST-GYD (Azerbaijan) for a total of 135K miles.
Tickets were booked late last night for flights today so by the time I noticed this afternoon, the plane had already landed.
Whoever it was is pretty smart as they changed the email address in my profile so I never received any notifications and they added a new (probably stolen) credit card number to my stored payments area to pay for the booking fees.
I called MP Customer Service and they sent it up to Corporate Security for investigation. I have no doubt that I'll get my miles back but it burns me up that the crooks got away with it.
I check my MP account just about daily and have never had any problems until now. Everyone, check your accounts and change your PINs!
Quick update:
Corporate Security restored the miles to my account within 24 hours and called me back to let me know. No other action was required on my part. ^
The agent informed me that they often look for these types of events originating out of eastern Europe and called it a "grab and go" situation - hack in and redeem for flights leaving right away. Sounds like it is happening with increased frequency.
He also mentioned that they will be implementing new security features in the next couple of months for better protection. Here's hoping.
Good job UA ^