Originally Posted by
olouie
Be careful when staying here and paying your bill. I have stayed here many times without issue but this past stay the hotel left invoiced in Euros but charged me in USD. This led to around 3-5% higher charge. When I inquired they claimed that I had only been billed in euros but my credit card company confirmed they charged in USD.
After multiple exchanges with the hotel they refunded the difference but kept saying this was a miscommunication and not a mistake. I never authorized them to charge in USD and was never given a bill or invoice in USD.
I suspect this is not a one off instance. Just a reminder to check your credit card statements carefully.
This definitely was not a "miscommunication" from hotels part but rather they are trying to scam their guests by using DCC (Dynamic Currency Conversion) when foreign credit cards are used.
When I stayed at this property this past spring and questioned the practice that is absolutely NEVER beneficial for the consumer, I was told that it was mandated by the new GM.
My advise is to leave unfavorable rating on TripAdvisor with remarks that the hotel is scamming their guests by using DCC without their approval.