FlyerTalk Forums - View Single Post - Issues involving foreign exchange conversion rates
Old Aug 13, 2014 | 11:11 am
  #113  
olouie
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Renaissance Amsterdam questionable billing practices

Be careful when staying here and paying your bill. I have stayed here many times without issue but this past stay the hotel left invoiced in Euros but charged me in USD. This led to around 3-5% higher charge. When I inquired they claimed that I had only been billed in euros but my credit card company confirmed they charged in USD.

After multiple exchanges with the hotel they refunded the difference but kept saying this was a miscommunication and not a mistake. I never authorized them to charge in USD and was never given a bill or invoice in USD.

I suspect this is not a one off instance. Just a reminder to check your credit card statements carefully.
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