I will definitely follow up with this. We do have standards of cleanliness, so I am very sorry if those standards were not met. Could I ask that you specify the flight date, so I can narrow it down? By PM or email is fine if you'd rather not mention it in public.

To the OP: I'm sorry you had an unfavourable experience on AC. As mentioned the lack of cleanliness is unacceptable, and while I can't change your opinion of the hard product (though I will say we do get many more positive reviews than negative ones), we always appreciate comments on how we can improve the soft product. I do hope you'll give us another chance in the future.