Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
Nice to see positives here too.
Generally speaking, BA do step up to the mark. However, it does depend on the individual agent, and I'm sure the image presented by your wife and "entourage" would have brought out the best in the agents concerned.
It's when major disruption occurs, rather than with isolated events that the BA IRROPS handling falls apart.