Originally Posted by
SeeBuyFly
KA from CCU, 4 hour flight in Y: inedible sandwich in a box, and the only drink offered is water.
I see the pattern here. On routes where customers have no choice and have to fly CX/KA, they downgrade the product. Naturally, customers like myself who frequent the more competitive parts of the network rather than these special routes find the soft product horribly lacking when we get stuck on one of these flights.
As the Airline of the Year, they should really be delivering a consistent product network-wide, rather than having this situation where customers get the worst product that CX can get away with on any particular route.
However, as I write this, I'm now thinking that perhaps consistency may not be ideal as we'll get stuck with this paper box meal on all flights then?