FlyerTalk Forums - View Single Post - United Reports July 2014 Operational Performance

Aug 12, 2014 | 11:01 am

#51

787fan

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Join Date: Jun 2012

Programs: UA PP, AA, DL, BA, CX, SPG, HHonors

Posts: 2,002

Quote:

Originally Posted by channa

The customer sat bonus is a pretty low bar as well. I think the target score is less than 30%.

I think the criteria is "if we don't get a DOT complaint for at least one day in the month, you all get a bonus"

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