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Thread: United Reports July 2014 Operational Performance
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Old Aug 12, 2014 | 10:54 am
  #49  
channa
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Originally Posted by JBord
Appears there are 2 bonuses. One for customer satisfaction survey results. The on-time bonus is baffling...UA just has to finish in the top half of the legacy carriers (first or second). Not sure why this wouldn't be tied to a percentage, perhaps adjusted for WX events so that it was fair to employees.



I agree. But not sure I'd link it to a low on-time percentage which is, to some extent, out of the control of front line employees. I like the bonus tied to customer satisfaction.

The customer sat bonus is a pretty low bar as well. I think the target score is less than 30%.
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