It's a system issue. Hopefully the LGA agent logged and reported it.
On an PDX-SFO-JFK itinerary, with previous sectors of HKG-SFO-PDX 2 days prior, the kiosk tried to charge us $400 for the excess bags, even though it should have been $200. The agent at PDX recognized the issue, and fixed it with multiple tappings on her keyboard.
Originally Posted by
username
Now, I am still confused in the case with UA, for example TPAC, where free baggage allowance goes from 1 piece 50 lbs to 3 pieces 70 lbs for Gold and above.
If one does SFO-NRT-PEK in Y on UA/CA then return, how would the eticket allowance be populated by UA? 1@50 or 3@70? I am guessing 1@50 and *G allows another one. So, CA would see 1@50 + Gold 1@50 = 2@50? So, 3@70 outbound becomes 2@50 on the return?
On the outbound, UA rules would apply and you'll get 3@70. On the return, CA rules apply, which appears to be 2 for economy, +1 for *G, so you get 3. Unclear on the weight restriction.