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Old Aug 10, 2014 | 9:48 pm
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MrAndy1369
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Twitter: "We respond to tweets without profanity."
https://twitter.com/AmericanAir/stat...74445444079616

Is it just me, or does this come across as condescending? Yes, maybe Lauren shouldn't have sworn, but I can certainly understand her frustration, and customer service should just listen and not ignore the complaint, even with profanity.
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