FlyerTalk Forums - View Single Post - Club Europe from LCY and LHR - why such a difference in service?
Old Aug 10, 2014 | 4:24 pm
  #3  
orbitmic
FlyerTalk Evangelist and Ambassador: The British Airways Club
5M
100 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Diam, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 33,118
I agree that the more it goes, the more products tend to be different according to the London airport you use BA to/from.

By and large, in terms of onboard service, LCY > LHR > LGW in both Y and C/J. Of course, in terms of the lounge situation whereby LHR > LGW > LCY (no lounge).

I'm not entirely sure how far BA wants to go in that differenciation. I'm sure that there is a reason and benefits to it, but I also believe that inconsistency has a cost in terms of reputation and potential custom loss.
orbitmic is offline