Originally Posted by
Shakalaka
I have just had the worst experience with BA. Booked a super last minute price on their website last night only to find out this morning that the confirmation email has never arrived. We paid with PayPal and it showed this morning that the payment was 'pending'. We immediately called customer support who told us that they cannot honor the price because it is a glitch in their system and that they can make a new booking at a higher price through the phone if we want.
Since we thought it was unfair to advertise prices online that are not actually bookable the whole conversation escalated to a supervisor level. Unfortunately, this supervisor was so rude on the phone and so unhelpful that I will probably never ever think about flying with BA again.
Nothing to do with PayPal vs Amex, but maybe a case of False Advertising? Tried to book several BA holidays on ba.com over the last few days. Picked a destination, prices then shown for each day in August, some of them 75% less then others. Whenever I selected one of the cheaper departure days, to every destination, the next screen popped up " checking price and availability" , then " that price no longer available, now 300%". I never once got near the price for the day on the month's daily spread, so why continue to show them? Voted with my feet.