There was a thread here a while back about the difficulty of obtaining one's LANPASS card in a timely manner. Can't find it now, so:

After repeated calls to LAN I finally connected to an agent to suggested getting the Bogotá town office involved. She promised to investigate and get back to me, which you'll be surprised to know never happened.

What /did/ happen though, totally unexpectedly, was that my card actually arrived, sent from said town office a week later.