Your posts have been very confusing.
In your original post, you wrote and I bolded
Originally Posted by
NATinCPH
Example 2:
We have just booked a car in Berlin (CPMR class) for a very good price of 105,67 Euro. We then decided to upgrade to PTMR with 216 Euro price tag and in the booking we stated that we would be traveling to Poland - the booking went through. When our travel plans changed, we needed to update the drop off location from Tegel to Schoenefeld. We presumed that there would be a fee for this and we were perfectly fine with that. However, when we called customer service, it turned out the PTMR class cars cannot be taken to Poland and we were forced to rebook the rental entirely and ended up with ECMR class (even lower than the original) and new invoice for 152 Euro!
Before you called to change the return the car to Schoenefeld, were you booked in CPMR or PTMR? This suggest you were booked in PTMR.
Originally Posted by
NATinCPH
However, when we called customer service, it turned out the PTMR class cars cannot be taken to Poland
Yet your last post (#14) with the email confirmation suggest you were booked in CPMR. Very confusing as to what you've actually booked to begin with.