Originally Posted by
stephem
What will CX do for those of us who are ticketed on this flight? I can see my Nov flight is cancelled but havent yet gotten any communication from them. Will they move us to an SQ or UL flight or are they going to just refund and leave us to have to buy (now much more expensive) tickets on one of those carriers?
I telephoned the MPC tonight after noticing that my December SIN-CMB redemption booking in J had disappeared. The answer from the call centre was I could cancel and refund without penalty or pay 15000 more Asia Miles to fly via HKG.
I'm happy to route via HKG but I told them I don't find it acceptable that I need to spend additional miles to do so. This is the second time this sort of cancellation and refusal to honour the original mileage spend has happened to me on a redemption booking this year so I'm not hopeful for a positive resolution - although the other episode was on a QF flight so I did hope this being on CX metal might have meant a straightforward rebooking
The call taker was actually as helpful as he could be and is trying another avenue to see what can be done. I did (tongue in cheek) point out that if I cancelled or amended the reservation it would cost 12000 Asia Miles so why couldn't they take the 12000 miles they now "owe" me and then we'll only be arguing over 3000 miles.
There was no offer to move me to a UL flight.