Picked up a car in Frankfurt the other day that I had reserved online in advance with everything I wanted for a week in Germany. The car wasn't ready. It wasn't even at the correct terminal and I had to waste an hour taking a bus to get the car. Also, The car was filthy.

Anyway, the real issue and I guess shame on me but they charge me almost 200 euro for coverage I didn't order and didn't notice until I left. So after eight hours on a plane overnight, landing in a country I've never been to and not speaking German and I'm told when I contacted customer service... Oh well, I agreed to it. Foolish of me to think that what I actually spend the time to pre-order is what they would charge me for.

Absolutely nothing was explained to me... the extra coverage, that nobody would inspect the car for me, nothing. I've never had such a vague rental experience.

It's a classic example of bait and switch and taking advantage of the customer.

Disappointed in my first experience with Sixt.