Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,946
This has been a long standing refrain, particularly since they closed LAX, later BDL and then TUC. Agents were told they could relocate or work as international reservationists from home, a la Morris Air.
That meant a slug of new "EXP" agents - possibly selected by longevity and not skills or knowledge? - who seem to be pretty amotivated and unskilled. The EXP agents I used to ask for by name are all gone.
With the merger, I suspect we are in for rather more of this than less.