FlyerTalk Forums - View Single Post - Sheraton Grand Sydney Hyde Park, Sydney, New South Wales, Australia [Master Thread]
Thread: Sheraton Grand Sydney Hyde Park, Sydney, New South Wales, Australia [Master Thread]
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Old Aug 6, 2014 | 7:45 pm
  #490  
LuisHK
 
Join Date: Sep 2013
Location: Asia
Programs: KF Gold | IHG Amb | SPG LTG | HH Gold
Posts: 548
Originally Posted by FlytheTail
I was given the new confirmation number by SPG and subsequently confirmed by the hotel, but when I enter that number into SPG.com, I get:
No stays linked to this account were found.

I have faith though that they'll be expecting me and hopefully I won't have to ask for the Platinum perks.
That's the problem I'm facing too - and SPG online agents couldn't tell why. (However they can locate the missing bookings via some manual search.)

The hotel reservation department told me they have issues connecting to SPG... I have yet to see all my bookings
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