Originally Posted by
imm2b
They called me back 2 days later. Two agents on the phone, one was a translator. They took my Citi card numbers manually and it worked this time. I guess Avianca is still using the 80's technology.
Cancelled two tickets last night with a call back request - had 2 agents on the call and one was a translator. The whole process took 20 mins and miles were back in my account within 3-4 hours.