Originally Posted by
zagy
Flight is in less than 12 hours, so not a lot of time left BEFORE departure. If I really can cancel and get miles back AFTER departure then I have no problem with waiting a week or two until they fix their stinky system
I called in Spanish yesterday and I was able to cancel the reservation but refunding the ticket was impossible as I couldn't pay the fee.
No-show can be problematic and that's why you should at least cancel the reservation (cancelling the ticket doensn't require paying the fee but refunding it does). As clarification, one year is calculated from the date of issuance (at least I was told so in Spanish), not from the date of cancellation of the ticket.
By the way, has anyone been able to be the pay fee at Avianca office? Going to Avianca office during my next trip South America could be easier than to try to pay it through call center.