Damaged Luggage
If damage to your checked baggage can be immediately ascertained (broken, torn etc.) upon your arrival at destination airport, you must, at the same time and before leaving the arrivals hall, apply to the Aegean Lost and Found Office , having with you the following:
The Damaged Luggage
The Baggage Tag
Identification Card or Passport
The Boarding Pass
If the damage cannot be ascertained immediately, then you may contact the Customer Relations Department* within seven (7) days upon your arrival at destination airport and report the incident. Please note that in this case sufficient evidence must be provided that the damage occurred whilst under the care of Aegean. Otherwise ,any damage declared after the passenger has left the baggage claims area shall not be considered by the company.
Aegean Customer Relations Department
31 , Viltanioti str.
P.O. 14564 , Kifissia – Greece
Tel. : + 30 210 626 19 21
Fax.: + 30 210 626 19 41
E-mail :
[email protected]
Note:
Aegean is not liable for normal wear and tear such as scratches, dents, zipper drivers, manufacturing defects, and damages occurred due to overfilled bags.