FlyerTalk Forums - View Single Post - Sheraton Grand Sydney Hyde Park, Sydney, New South Wales, Australia [Master Thread]
Thread: Sheraton Grand Sydney Hyde Park, Sydney, New South Wales, Australia [Master Thread]
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Old Aug 5, 2014 | 5:21 am
  #482  
FlytheTail
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Originally Posted by FlytheTail
Interesting - that probably explains why my upcoming reservation disappeared from my SPG list of bookings and why the SPG rep had a hard time viewing the reservation. I was told my reservation was no longer associated with my SPG account and the agent couldn't reinstate it. The confirmation number also changed. Sure hope that doesn't lead to problems. I emailed the hotel yesterday with my concern and have not yet received a reply.
I just received a reply from the hotel. Everything is fine and indeed the confirmation number did change. An excerpt from the E-mail:
Currently the hotel is undergoing a system change/upgrade (internal) and it is still in progress, hence apology for the confusion in not being able to view your upcoming reservations. Please be rest assured that everything is in order with your upcoming reservation.
Last edited by FlytheTail; Aug 14, 2014 at 2:44 pm
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