Have the same problem: stayed at Novotel Suvarnabhumi 19 July on prepaid booking, on to Novotel Cha Am 20-26 july, then at Pullman khon Kaen 27 july, still waiting for points for 19 july stay at Novotel Bangkok airport. For the two other hotels got points less than 24h leaving premises.
was asked to provide invoice, only have invoice for restaurant expense mentioning room number, mailed booking also, waiting news............CAS-359911-Y8R0G2