Originally Posted by JDiver

That's just like the Tweedledee and Tweedledum rules from the airlines: "we don't promise you we'll get you there in time, on the airplane we told you you'd fly in nor in the seat you booked, nor with any degree of comfort. And we expect you to believe we really care about you, your business and safety for some bizarre reason".

Sounds like Airserv hired Tweedledummer to respond to customer feedback! I do hope you copied UA and the USDOT.