I can't abide this snippet:
Simon and Meek say this chess game with personnel causes tension among the flight attendants at work.
"Being a frontline employee, how do you go to work with a smile on your face?" Simon said. "It's already affecting our home life."
Um, you go to work with a smile on your face the same way millions of other people with less-than-perfect jobs do in service industries. There's plenty of crap laid on by other companies to other workers in various other situations.
I certainly empathize with FAs who are being whipsawed by UA, but to immediately turn that around and use it as an excuse to provide poor service in the air is unconscionable.