Hey all, thanks for the great reviews. In laws took the kids and we're lucky enough to have booked a last minute 5 night stay for next week. As a Diamond I booked an Andaz King for 15k points per night. I wanted to book cash and points then use a Diamond Suite Upgrade but the PC option was not given, in fact when I went back to the site to check there were only Andaz Twins available for points.

Any Diamonds have experience being upgraded when traveling on point stays? Guessing it would be from the standard to a "relax" or "view" room. Or does anyone know if Andaz would allow a paid upgrade to a suite from a king? My elite rate was $260/nt but with tax and the resort fee would be $323---so a paid upgrade could be worth it (there is a $100/nt cost diff between a suite and a king when booking a revenue stay).

Anyone have an email address for a reservations manager that they can share via forum or PM.

As always thanks so much for your help. I'll post on our stay after we come home!