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Thread: One month for a response from customer service?
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Old Aug 2, 2014 | 11:41 am
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JDiver
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Originally Posted by Sprezzatura
Just wanted to know if this is normal or not --

I filed an issue on the customer service web form on July 2nd. I got a response on July 31st. Is this the normal wait time? Seems a bit long to me.
Not amazingly unusual, IMO.

You can select an option in the form that you be notified of your communication's receipt, but it'll be a boilerplate notification.
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