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Thread: One month for a response from customer service?
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Old Aug 2, 2014 | 11:33 am
  #1  
Sprezzatura
 
Join Date: Sep 2011
Location: SFO
Programs: AA PLT
Posts: 534
One month for a response from customer service?
Just wanted to know if this is normal or not --

I filed an issue on the customer service web form on July 2nd. I got a response on July 31st. Is this the normal wait time? Seems a bit long to me.
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