Yesterday I noticed that B of A/Asiana was offering a decent new deal on their B of A AmEx. Long story short, I applied.

I'm not a fan of B of A, and very few of their banking products meet my needs, so I don't do a lot of business with them. But I have had a single no-fee rewards card account with them for about a decade, though I seldom use the card. I've charged less than $100 over the past five years.

So last night I'm downloading transactions into Quicken and I get an error from my B of A account. Logging on via the Web generated a "There are no open accounts for this Online ID. We are unable to service your request. If you need further assistance you can call..." error message, and it was repeatable.

Lo and behold, I log on this morning, and no error, but my previous no-fee card has vanished from my online profile, and it has been replaced with the Asiana AmEx.

I've read some threads here about B of A customer "service" that comes across as arrogant, and maybe I betray my ignorance by reacting with surprise, but I was surprised. They didn't even ask. They just closed the one account and opened the other. [...]