What would you do if you were a hostel owner who discovered a review from a dissatisfied customer on your hostel's Facebook page?
Ignore it? Respond and dispute the accusations?
Blue Sky Hostel's owner opted to reply to a negative review left on the hostel's Facebook page. The exchange started out reasonably civil and then it devolved into... name calling and accusation throwing.
By the time the hostel owner's wife got involved in the back-and-forth, there were more than 2,000 comments on the review from other Facebook users.
http://www.telegraph.co.uk/travel/de...book-rant.html