Originally Posted by
Kapi1904
Hi all,
I hope it's okay to start a new thread for this as I couldn't find any matching thread for my problem. I know that there are some FareLock threads but I am not sure if my problem also could be a general problem with united.
I tried to book a flight today via expedia.com which was CPH-LHR-SFO-KOA HNL-ORD-FRA-CPH. All operated by UA except CPH-LHR and FRA-CPH. I booked this flight but Expedia coudn't issue my ticket for the existing reservation as the flight from CPH-LHR was somehow not available. It also didn't show up when checking with the expedia code on united.com. I declined their offer to make a new booking as I found out I could hold the reservation with United FareLock when booking on united.com.
Now usually codeshares are not eligible for FareLock but I found out when accessing via kayak.com the option to hold the fare showed up also for the codeshares. Sorry if this is a known issue, but I didn't know it. After numerous booking attempts erroring out at payment the booking went through.
I got an United reservation code, a code for SK (CPH-LHR) and an LH code for FRA-CPH. Now when I check on the SK website with my SK confirmation code the flight CPH-LHR doesn't show up. I am a bit worried as this flight also wasn't shown in the expedia booking, which was cancelled as a result of a problem with this flight. The SK homepage will only show the legs LHR-SFO-KOA but not their own flight. The LH code will show ORD-FRA-CPH. This all looks strange to me. Though when checking with the united code on the united website all flights are included.
It would be great if anybody could give me some advice here, as I am worried I will not be able to purchase the flight in the end.
Heh I see you are trying to get in on the good fares from CPH to HNL as well.
I've spent the better part of a day trying to book CPH-HNL. What is happening is that the UA-codeshare flights for SK have bogus inventory, which is why the ticket is never getting issued (all you get, as you note, is the reservation). At a technical level, UA sends a request to SK for space and SK is always denying it, because the UA codeshare buckets do not match up with actual SK inventory - UA is asking for K bucket but SK at best maybe has L.
The workaround is to force the SK flight directly (so instead of booking UA7783 or whatever, book SK123), usually done via multi-leg search.
If the underlying SK flight truly has K inventory, then your ticket
should issue no problem.
Calling won't help, as the agents will have the same problem you are.