FlyerTalk Forums - View Single Post - Hilton Confirmations Not worth the email they are sent with
Old Jul 31, 2014 | 5:08 pm
  #3  
planodiver
 
Join Date: Jul 2014
Programs: AA Executive Plat HH Diamond
Posts: 13
Originally Posted by controller1
First of all, welcome to FT.

Does your email confirmation indicate you must pay a certain number of days prior to arrival? If not, Hilton should honor the confirmation.
Nope it is a regular confirmation and there is no language that states it has to be paid. Hilton Honors Diamond desk says it is out of their hands due to this clause in their terms and conditions.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

They screwed up...they didn't require payment in advance. However this clause reads to me as if it is something done on my end not theirs.
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